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Linda Chambers

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What can you do to fight the flu at work?

Posted by Linda Chambers on Tue, Jan 30, 2018 @ 10:32 AM

As consumer service providers cleaning contractors need to take extra steps in this high flu and cold season to protect themselves, their staff and their customers.

First if you or your staff are sick, I know it can be a big burden to your labor force but have them stay at home. Working, stressing their immune system, and spreading germs benefits no one.

Next have staff wash their hands even more than usual and if they can not get to a sink with warm soap and water put hand sanitizer or personal sanitizing wipes in each truck or rig. Have staff wipe off their cell phones at least once a day and especially if anyone else uses that phone. There are wipes safe to use on electronics. And even automatic cell phone sanitize machines you can buy. Some do both sanitize and charge!

wiping-cellphone.jpgWireless-wipes.jpg cellphone-sanitizer.jpg    sanitize-cellphone-charger.jpg

Next you have no idea what germs are running around at your customers either. If you have to go inside their home or business like carpet cleaners and kitchen hood cleaners, use hand sanitizer before and after and wipe down as many surfaces that you will have to touch as possible.

If you are an auto detailer and are cleaning a vehicle use disinfectant/sanitizing wipes after the normal cleaner to kill any lingering germs. Think of all the germs that live on a dash after a driver has sneezed while driving! man-driving-car-sneezing.jpg

Pay extra close attention to the steering wheel, dash, knobs and control buttons. Be sure the wipes you use will not harm the finishes you are cleaning like these  from this company,

Even if you only work outside of a customers home wipe down your own environment, like the inside of your truck once a day. Clean your hands after visits to convenience stores, restaurants or any public place and use a wipe to pick up and hold a gas handle while pumping gas.

If you have an office or work out of your home clean off phones, desk tops, key boards, anything you have touched or breathed on or into.  It may take a number of days or up to a week before you start to show symptoms and that is when the most damage is done before you know you are sick.

This is a good time to take extra vitamins, like C and B. Products like Airborne, one that I live by during flu season. If you start to feel run down, get extra sleep, eat foods with immune boosting properties; spinach, broccoli, sweet potato, ginger, garlic, yogurt and even foods like your mother's favorite chicken soup!

Also be sure to drink plenty of water to help flush out your body or green tea. Daily light exercise (not to exhaustion) also gives a boost to your bodies natural defenses.

This may sound like overkill but the flu does kill too. Hope all of you stay well this cold and flu season.

Tags: Health

How to reach your goals.

Posted by Linda Chambers on Mon, Jan 22, 2018 @ 10:00 AM

Many people start of a new year with resolutions. Things they want to accomplish either just for themselves or for their business, some big some small. But we all know that a majority of these promises by this time into the year are already starting to slip. Here are ways to be able to set a goal and stick to it through out the year.


First you have decided to do something. Work out at the gym, eat better, get more sleep, cold call three new potential commercial customers a week, start or upgrade your referral program, etc. It does not matter what it is just that you pick a goal with a set desired end result.

Next you need to commit to it with a deadline. If you goal is to loose weight, set a certain number of pounds not too far into the future, say 10 lbs in 6 weeks. Or You want to have two new commercial contract customers by the end of next month. Setting a deadline to your goal even if not the entire amount of the goal helps put urgency to the goal and keeps you on track, so that you do not fall too far behind by the time the deadline is here.

Now write down your intentions or steps you plan to do to get your goal accomplished. Writing things down helps get your mind into the game. What steps will you need to do to get those two new commercial accounts. This will help you figure out if your goal is even reasonable.

1. How many do I need to contact?

2. Research and choose the best prospects.

3. Plan to go by, introduce yourself, leave materials.

4. Contact back to set up a time and day to do a demonstration.

5. Go and do the demo.

6. Get a commitment.

If you already know from past experience that it normally takes you five cold calls to set up a demonstration, and of those demos you normally sign one out of three the first time then that means you will need to make 30 cold calls to reach your goal. That is a lot of work for one months time. Do you have the time to commit to the goal of four weeks or should you extent it? Are there other ways to lower those numbers? Better research, using other resources like Linkedin?

Good cold calls take time to research. So you will have to set yourself a few hours each day to select companies you want to target. Just randomly stopping as you drive around town might work eventually but that could be a waste of a lot of expensive marketing materials, if you are doing more than just leaving a card. And may change your result numbers, taking more cold calls to get a demo, more demos to get a client that will be more time away to do jobs that are actually making money. 

Try to map out as many visits as possible in one area, at the times you are most likely to be able to see or at least briefly meet with the person that could set up a demonstration with you. If not just leave your marking materials and after talking with whom you do see, tell them when you will be calling the correct contact back. Be sure to get a card of whom will be the person to talk to, or their name, position, e-mail, number and when they are most likely to be there to take a call.

Once back in the office send a pre-written e-mail to the contact explaining who you are, what you would like to do for them and that you left materials there at their office for them to examine and tell them a set time when you will call to speak to them about setting up a demonstration. If you ask in the email for them to call you or ask for the meeting then most likely you will not get it. Give them some time to look over your information and call back when you said you would. Even if they can not take the call or are not there they will know you are serious and punctual.

Follow up with constancy is the last part of reaching your goal.

Once you do speak to the potential client even if they decline the demo. Keep them in your sales funnel and keep touching back every 3-4 months to see if conditions have changed.


Having a nurturing program that continues follow ups and keeps potential new customers in your sales funnel is the key to reaching your goals. Steps 5-7 can be the hardest and the longest. Keep working and you will be rewarded.


Tags: goals, business plan, resolutions, sales funnel

Today is National "Get to know your Customer Day"

Posted by Linda Chambers on Fri, Jan 19, 2018 @ 10:55 AM

I bet you did not know there was a "Get to know your Customer Day". Well neither did I. It is actually observed annually on the third Thursday of each quarter (January, April, July, October) not just once a year. But this is a good time to mention something you should be trying to do all the time. Because the more we know our customer the better we can sell to them and service their needs. Plus touching base with your customers every quarter is a great way to keep on their mind and get referrals even if they do not buy services again from you at the time.

There are some things you can do to make your customer feel appreciated and wanting to spend more with you. Write a personal note of thanks: everyone likes to know you like them as a customer and if has been proven that a simple handwritten note or post card can do a lot. Be sure that you are just saying thanks, not trying to sell them, use pretty stationary not strictly business printing.


Send those customers that spend above a certain amount a small swag gift or a gift card. It can be something as inexpensive as a $1.00 koozie or a $5 card to Starbucks (if you know they drink coffee, which I do not).

You can discount a customers sale for long term loyalty, for instance 10% off at their customer anniversary. Or give them a percentage back for each year they have been a customer on their anniversary.

Choose one customer a quarter to highlight as a case study on your website, Facebook page, in a news letter or other way. Focus on the job you did for them; how you turned a negative into a positive, how a problem was fixed, how you came to the rescue for a customer, did a job free for a non profit, worked with an organization on a cleaning project. These personalized write ups can bring attention to certain aspects of your business not everyone may know. Can bring great SEO to your business and gain you new customers.

Make sure you have an use a customer referral program. Satisfied customers are your best selling asset and Never forget, you do not have a business without your customers.

Tags: referral program, customer satisfaction, thank yous

Safety Year in Review 2017 and forward into 2018

Posted by Linda Chambers on Mon, Jan 08, 2018 @ 11:00 AM

There were some safety issues of 2017 that you may not have heard about or that you should be aware of moving into 2018.

As everyone knows 2017 was a year full of Natural Disasters: Hurricanes; Harvey, Irma and Maria, wildfires in CA and the West and man made ones; mass shootings, vehicles used as weapons on civilians and the opioid health emergency. Of course we can not foresee many of these but some we can prepare for and prevent.




Ca wildfires



With the opioid crisis the DOT has just passed a rule adding four opioids to mandatory drug testing starting Jan 1, 2018 for vehicle operators but has removed the requirement for blind specimen testing by blood or urine and added oral fluid testing and/or hair testing as approved methods. As long as your employees that drive your DOT permitted trucks have their current CDL license and Hazmat training, if hauling hazmat chemicals, they are not required to take a drug test since your vehicles are not for hire. But be aware that since your business must be listed publicly as holding a DOT permit you may get third party scammers calling trying to make you believe that with this new rule your employees must immediately get drug tested for opioids in order to continue operating your company vehicles. They may tell you that you need to pay to go to a testing facility right way which of course they can get you an apointment and take payment over the phone. The DOT just published a warning on their website about this and that "the U.S. Government does not endorse private businesses or vendors, and the use of a service provider is NOT required by FMCSA." Federal Motor Carrier Safety Administration. So know you are not included in this new rule and do not be tricked.

Next we know you should have fire extinguishers on your rigs and in your facilities where you use and store chemicals and many of you use inexpensive box store brand extinguishers. So you need to know about the huge recall applying to 40 million Kidde brand 134 models, manufactured between January 1, 1973 and August 15, 2017. This covers both plastic handle and push-button Pindicator fire extinguishers. You should stop relying on these if you have them and replace them with another brand or Kidde Model. Having and trying to use one of these that may fail when needed can open you up to lawsuits or refusals by your insurance company to pay on a fire insurance claim.

In 2017 INSI/ISEA came up with a new standard for dropped objects prevention solutions. This standard covers anchor points, attachment points, tool tethers and anti-drop storage, such as self closing bags for above ground workers. So if your company has employees working on roofs or above ground as with window washing you need to update your self to the new standards. This is to reduce the number of "struck by" incidents that has been on the increase, up 8.6% in 2015, attributing to 247 deaths that year.


Sleep deprivation was also a focus in 2017. The National Safety Council reported that almost half of working Americans do not get enough sleep to safely perform assigned duties on the job. Sleep impairment can be as bad as with using drugs or alcohol. Stating employers need to put more emphasis on their employees getting a good nights sleep and not allowing workers to perform dangerous tasks just like they would if they were coming to work intoxicated. In a survey 43% of Americans admitted they do not get enough sleep and it effected them thinking clearly, making correct decisions and were less productive while at work. Consider using the topic of Sleep deprivation in your next safety meeting. I suggest first handing out a survey asking about your employees work habits before mentioning what the meeting will cover to get the best and most honest answers.

In another 2017 report the CDC found one in four US adults have hearing loss from work related issues. That while American think they have good or excellent hearing they in fact have permanent hearing damage. And 20% of people that stated they had no work related noise exposure still had hearing damage caused by things at home like using a leaf blower without protection, listening to music with ear buds set too loud or just by attending concerts. Be sure all your employees have and know when to use hearing protection when operating or even just working around equipment on the job.

AED in box

For 2018 the AHA, American Heart Association is going to launch a campaign calling for more training by workers to be able to respond to workplace cardiac emergencies. Also for increased public access to AED's, automatic external deliberators. In a 2017 survey they found that most American workers are not prepared to handle or assist in heart emergencies due to lack of training in CPR and basic first aid. I challenge each of you to have a CPR class given at your work place or take it upon your self as an individual to go take a class. The small amount it costs in time and money is worth the life of a co-worker, friend or loved one. I myself have been CPR certified since I was a teen and AED certified for over 20 years, when AED's first where put out publicly. I have so far assisted in saving three lives. Or at least they were alive when they were taking away by ambulance. There is only a 5 minute survival window for a victim of sudden cardiac arrest with the survival depending upon early CPR and having access to an AED within that 5 minute timeframe. Sudden Cardiac Arrest is a sudden cessation of cardiac mechanical activity that causes the victim to stop breathing and have no pulse. Annually, almost 400,000 people experience out of hospital cardiac arrest and 9 out of 10 of these victims die. When bystanders intervene by giving CPR and using AED's before EMS arrives, 38% survive. If we can increase the rate of survival from even 7% to 20%, 50,000 lives could be saved each year.

Here is to everyone having a safe 2018.

Tags: safety

Task Cards, what are they, how can you use them?

Posted by Linda Chambers on Tue, Jan 02, 2018 @ 12:00 PM

Growing up I am sure all of you knew what flash cards were. And I am sure your teachers or even parents used them with you. These days classrooms call these same type cards and others "Task Cards" and they have evolved to cover more than just spelling and math problems.

Task Cards are now being used to help kids with social problem solving. These same ideas of using Task Cards are now moving into the adult work place as well. So when and where could Task Cards ever help your business?

Task Cards can be made and used for team building, for OSHA and office training, to reinforce or teach a task to an employee, to allow an employee to confidentially bring up an issue to be discussed, to set or correct the moral climate in the work place and many others.

Here are some examples of Task Cards;


You can make your Task Cards to fit your business and employees specific needs. You can also choose when to use them; to start off your daily work meeting, only for training classes, or just when a situation comes up you want to address non confrontationally. I feel the more you use Task Cards the easier and more open your employees will be when answering the questions or discussing the situation with the group that the card brings up. You could start with only using them for training, for how to use a product, how to handle a job situations only and later move on to the more difficult to discuss moral situation question cards.

You might ask why do the moral cards at all? It is strange to me how those that work in a group can all know what sports teams each of them pull for but not know who they feel they can trust or who in the group will support them. Members of a work group need to feel they are thought to be competent, valued, and trusted by the ones they work with in order to get the work done quickly and well. Discontentment between employees can quickly slow down and bring down the performance level of the group as a whole. I am sure you have noticed when a team has worked for a while together and has a certain repore then a new person is added or someone is replaced it will take a while for that group to be up to the same performance level they had as the former team. Of course it may prove that the new group works even better than the original but it will always take a little time to get there. Using a pre set pack of Task Cards with the new formed group before they go out together can allow the old members to learn what the new person knows or can bring to the team or can clue them in to what they will have to teach or show the new member to get work up to the business standard of the company. I hope some of you will consider and try to use Task Cards with your employees this year. And if you do, let us know how it worked out.




Tags: training, Employees, Task Cards

New Year, New Location Coming.

Posted by Linda Chambers on Fri, Dec 29, 2017 @ 09:00 AM

2018 will be a great new beginning for GCE. After years of searching we have found a new, bigger location to move our office to in Norcross, GA. Do not fear we are not moving far. In fact not even a mile up the road. We will be moving from our present location at 1185 Beaver Ruin Road up to 1580 Beaver Ruin Road, toward I-85, closer to Steve Reynolds Blvd. This new location has better access. We are at the front of a business park that has a dedicated traffic light, so coming in and out will be easier.


This new location, is almost three times the size we have now and we will be able to have a much larger showroom that will allow us to carry and stock more equipment, new product lines, and create a better shopping experience for our customers.

We will have a large shop area to continue our service, repair and fabrication jobs. We are planning to have a large outside holding area to store our and possibly contractor customer's equipment, for those that need storage space. This added space will allow us to carry additional rental trailer rigs as well as having the opportunity to have new rigs available for immediate sale, instead of just building to order as we do now.

We will have a new area for those buying bleach to pull up to at the back of the building once you have come inside the front to purchase it. As with any change it will take a little adjustment and small learning curve to get use to the new set up for us and our customers.

With this new space we will have a conference room and space to set up and hold more onsite learning opportunities for customers. We are already working and planning to have up to one meeting a month next year, once we are open, held at our store for local and other contractors.

Our first big event will be an Open House for the new facility, so stay tuned for that announcement after we open, hopefully by the end of Feb or in early March. I will post pictures of the new location as soon as possible. We will have some cosmetic work to do before we can move and open. We wish all of you a Happy New Year.

Tags: New Location, New Year

National Business Plan Month is here again

Posted by Linda Chambers on Mon, Dec 18, 2017 @ 12:21 PM

It is that time of year again, the last month of the last quarter and time to start thinking ahead to the new year. And as it so happens December is also National Business Plan Month. Here is a refresher on this for 2018

Every small business should have a Business Plan. Especially if you have already been in business for a while, and here is why. There may come a time as your business grows that a banker, CPA or investor will ask to see your business plan and boy will you look foolish when you have to say you do not have one or that you have no idea what that is.businessplan.jpg

All a Business Plan is, is a plan to help manage your business during its life, plain and simple. It  is just a road map of where you are to where you want to end up. It will include things like your mission statement, the who, what, where and how of your business. What type of work you will perform, in what locations, who is your prospective customer, what prices are you expecting to charge or how you will calculate your pricing, what equipment you will buy, at what cost, will you spread this cost over a set number of years, will you do all the work yourself or hire employees, how will you deal with these employees, and what your expected profit will be in a set period of time from the start of your business.



If you do not have one already the governments Small Business Administration is a good place to start to get a template of what should be included in a plan. And if you are really new to business and just jumped right into it you might even want to back track and take a look at the steps of starting a business they offer as well, You may find you have missed a few things you should still think about doing.


This plan is not written in stone and every so often, like once a year, is a good time. You need to take it out, look it over and make adjustments to it. For instance when just starting out you may have worked alone and mainly did house washing, but over time you added employees, these grew into multiple crews and you found you enjoyed cleaning and staining decks, while doing house washing, more than washing homes and your business shifted to mainly deck work. With this change your business plan should also be changed and rewritten. In fact many business plans are made to cover a finite amount of time after which a new plan is expected to be made to cover a next set amount of time. There are other places and groups available to help you with this, like SCORE, or even Microsoft Office. Even here in your own industry there are groups that have done the work for you or will help you, such as Also free examples to watch and learn from on, just search "how to write a business plan".

Just as many of you experience, Soap Warehouse Brand went though a major change of ownership and direction when it was bought by GCE Jan 2016 and I myself worked to add Soap Warehouse into the GCE business plan for a projected 5 year period. And now GCE after years of looking has found a new larger location, right up the road to move to. So we updated our business plan to give to our bankers with the purchase of the new location. This plan had to include the changes that this move will provide us and how it should improve our business overall. Here is to the New Year and we hope you will also have a profitable one.


Tags: business plan

Creating a Customer Packet

Posted by Linda Chambers on Wed, Aug 02, 2017 @ 09:12 AM

You can create a number of different customer document packets for customers; Intro packets, Commerical job packets, but the one I feel is a must for the residential contractor is the "Thank you for scheduling" packet.

So why make and send a "Thank you for scheduling" packet?Sounds strange but sending your first time or even a repeat customer a small email packet of information just after scheduling but prior to the cleaning is a great customer service that will put you heads above the competition and here is why:

1. They get all the information they need from you up front without having to ask for it, or heaven forbid, forget to ask.

2. You create set boundaries and expectations from the start. The information to give them can educate the customer, allow you to work well together and they can know exactly what to expect.

3. It gives a fantastic first impression that you are a true professional. It can make them feel like VIP's and valued by you.

4. It gives them something to talk about even before you have done any service for them. You don't think they will mention this to family and friends and talk about what you are going to do for them. This positive word of mouth exposure is really valuable.

So what should be in your packet?

• A copy of your estimate and or agreement for service spelling out what you will cover and what it will cost. You can also, if you want, list add on services and prices that they might want to add. (Even if you have already offered them before during the estimate) • A list of what to do before you arrive (ex: Close windows, move furniture, remove potted plants) and if you have a fee, the extra cost for your crew having to do it instead, or if you might cancel part or scale back service because they did not comply.
• A guide listing the service they've chosen and what steps they may see you doing while working. (ex: Where you will park, how many workers should be there, where you will run hoses, pre-wetting plants and bedding areas, covering plants, or what ever your normal routine is) Helps prevent them from stopping you mid action asking, Why are you doing that?
• Common Q&A's customers have asked. Helps speed things up, and again so they are not stopping you from working to ask these when you get on site.
• Business information including office hours, phone numbers, and listing your cancellation policy one more time.
• Links to your website, and social media accounts.
• Link to your survey, to be completed once the work is done. (Make sure you have a nice automatic thank you email set up to send when they do.)
• Details of what your referral program is and how to participate. 

Setting up these packets to send out and using them can save you time, increase sales and make you even more desirable to talk about once you have given them a great cleaning.

Tags: Business, customer service, information packet

Plan now for your businesses future after you are gone.

Posted by Linda Chambers on Tue, Jul 18, 2017 @ 12:00 PM

Although when you first start a business this may be the furthest thing from your mind, but what would happen if you suddenly died? Or even if you were injured and you were no longer able to work your business?


What would happen to your family and their source of income?

Who would step in to run your business?

Would your heirs be able to sell your business and for what it is worth?

Now of course there is the issue of having insurance but beyond that do you have any plan in place for what could and would happen to your business?


What you need is called a Business Continuity Plan, which is not the same as a Succession Plan that I will cover in another post. 

  • It creates a guaranteed market and price for the business and its interests.
  • It allows the business to carry on as normal without stoppage due to your death or debilitating illness.
  • It allows the business to carry on as normal without interference from heirs, whether they are included or not in the plan.
  • It can provide liquidity for the estate of a deceased owner allowing the business to be turned into cash for the heirs.
  • It can provide an established value of the business for estate tax purposes.


There can be many different buy-sell agreements that can be set up according to you, your family, the business and employees needs.


There is the Cross Purchase: When a business is already owned by more than one party or partner where they have agreed that the surviving owner or owners are obligated to buy the interest of the deceased, and the estate of the deceased is obligated to sell at a previously agreed to price or by a continued payout to the estate.


An Entity Sale: This binds the business itself to buy the interest of the deceased owner, and the estate is obligated to sell, when the business is a corporation. This is sometimes referred to as a stock redemption agreement.


If the business is a sole ownership, you could plan to have an employee purchase. Where you may have one or more employees that have been instrumental in running the business and you as the owner would like to see the business to continue under their ownership. This agreement between the former employees and the deceased estate can be an outright purchase for a set price, or a gradual buy out allowing the employees to buy over time and the estate to continue to receive an agreed upon income until finalization of the sale or end of the terms of the agreement.


You can also have a Wait and See agreement. This type of agreement allows the flexibility in that the final decision to buy and sell is not decided until after the owner's death but the details of running the business until that time is spelled out in the agreement. This way the person in charge of the estate would oversee the terms of the agreement and the business could continue to function as normal allowing the business to stay a viable investment.


With a sudden death the hardest part maybe for the parties to find the funds needed to complete the purchase detailed in the plan. Here are some common funding sources and the unique challenges, though having enough life insurance is always the best solution.


Personal Funds of the Owners: Most business owners and partners keep the majority of their money already invested in the business so they may not have large sums of liquid assets available for the total purchase price.


Borrowed Funds: Many times banks may not be willing to lend money for a business that has lost the owner or a partner or the cost of such a loan may have a rate of interest that may be excessive that will be a burden to the business. Or the business may have already reached it borrowing limit.


Installment Payments: The heirs may not be able to get the agreed to sums from the business in payments and there is no guarantee to receive future payments if the business fails.


Life or Disability Insurance: Can be set up ahead of time to pay for the estimated costs of which ever plan you have chosen to use.


  • Insurance can be purchased separately from any another policy.
  • The policy can be purchased by the business.
  • The premiums are over time a small fraction of the benefits to be paid out.
  • The benefits are available right away after death or as soon as the policy allows with a disability.
  • Death benefits are generally federal income tax-free.


Do not leave the burden of running your business or the uncertainty of not having continued income for your family to deal with. Start now while you are able.

Tags: Business, business plan, Continuity Plan, Insurance

Case Study Diamond Springs Water "Fingerprints on a Fleet"

Posted by Linda Chambers on Fri, May 12, 2017 @ 12:21 PM


Customer had contacted us looking for a cleaner/wax to clean their delivery trucks. Later they were still having what they were calling an issue to remove greasy fingerprints on their delivery trucks. But after finally asking for photos the true issue became clear.


Diamond Springs Water, a spring water company, was having cleaning issues in their Raleigh, North Carolina location with their delivery trucks. The products they had been using was not giving them the finish they desired for their customer image.

They contacted us through our website contact page.  With this message:

 "We have a fleet of beverage body trucks. We are looking for a cleaner/wax solution for cleaning our trucks. We use a portable pressure washer, and can siphon the detergent or spray directly on the vehicles. Can you tell us which product would work the best for us? "

What Products Were Used

We first suggested if highly dirty between washings to use our White Lighting and our Spray Wax. If not too dirty then to use the Blue Lighting instead. This combination would clean without harming the current finish, give a short term protective wax finish and the wax would make the subsequent washings faster as the new dirt would come off easily with the wax before a new spray wax coat was applied with the new final rinse.

We also suggested for their trucks that currently had a nice finish to use our Big Rig Brite that contains added water softeners and sheeting action to prevent spotting. Spray Wax would normally not be needed but could be used with it.


They ordered samples of the Blue Lighting, Big Rig Brite and Spray Wax.

Initial test washings went well but had specific cleaning needs for :

  • Truck chrome
  • Truck exhaust stacks
  • Painted wheels

For the painted wheels we suggested our stronger Brown Derby, but would have to be used carefully if used for the exhaust stacks if they are polished aluminum or chrome, to go with the White Lightning  or could instead try a Butyl degreaser like our Mighty Max both that would be safe for those surfaces . We also offered our spray  bottles of Stainless Steel Cleaner that also cleans polished aluminum and chrome.

They ordered samples of all three washes.

The testing went well and they followed up with two orders of larger sizes of washes plus tried the Stainless Steel Cleaner and samples of some interior detailing products.

Then came the last issue.

"Our trucks are primarily white with blue striping. We are having a hard time removing grease/dirt fingerprints from the roll-up doors. Do you have anything that may help?

We have tried, Blue Lightning, White Lightning, and Brown Derby, so far nothing is working.

We then sent them a sample of the Mighty Max Plus degreaser and that did not help. By their next email we were having a hard time understanding how none of the products they had tried was not removing greasy fingerprints and why would water delivery drivers have greasy hands? So we asked for photos B&A washing if possible of the fingerprints on the trucks and this is what we were showed;


Now we had a better idea of what was going on, oxidation! The white and blue paint on these older units had lost all the protective coating and due to the UV rays had faded and was chalking out the paint. The drivers where putting their hands in the white paint chalk and redistributing it down into the blue painted areas. The white paint was also running down into the blue just from rain and daily moisture.

Normal truck washes can not help or cure this issue. High Alkaline washes actually allow the exposed failing paint to be loosened up even more, as the ingredients in them are what are used in most paint strippers.

The only course of action is to properly buff out and remove the oxidation, then once a new paint layer is exposed apply a long lasting protective sealing coat or wax or if not enough paint is left to have the vehicles completely repainted and sealed. Once that is done then using our safe finish wash products, like the White or Blue Lightning and wax, Spray Wax, will keep up and extend the life of the new paint finish.

In the photos they also included one of a newer truck with this issue, water streaking.


Here the issue was a much simpler one. Water trails and spots like this are usually caused by hard water, by the washer using too strong of a soap per water ratio allowing ingredient solids in the wash to deposit during drying or by letting the soap solution dry on the surface before proper rinsing.

The way to figure this out is to examine when this is happening. If the wash is not drying before rinsing, and the dilution ratios have been followed then the hardness of the water used to rinse or to mix up the concentrated product prior to or during washing must be considered the reason and checked out.

You can check for hard water by reading the water report of the water source, every year by law this information must be posted or given out when asked for. You can also buy and use hard water test strips or machines that can be bought commercially.

Hard water can be remedied by adding soft water additives like our So Soft to the water, or mechanical means by putting all water used though a softening system. Sheeting action products like our Quick Dry can also aid in allowing the rinse to not stand but bead up and fall off not allowing water with trace minerals from drying and creating spots and tracks on the painted surface.

We suggested they look into having these trucks with the failing paint professional buffed and waxed or sealed, or if possible a new paint job. That once this was done to continue to use our safe finish washes and spray wax to extend the life of the new finish and if they are having hard water issues to get some of our So Soft and or Quick Dry if they did not want to install a more permanent mechanical system fix.

and Future Plans

Diamond Springs Water answered that they agreed with our assessment of the problems and would try a few of our suggestions and would be ordering more soap again soon. Thanking us again for everything we had been helping them with over the last six months.


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