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Linda Chambers

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15 ways to show your employees you appreciate them.

Posted by Linda Chambers on Fri, Mar 02, 2018 @ 08:30 AM

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Today, March 2nd 2018 is National Employee Appreciation Day this year.

Your business would not run without your employees and today of all days you should say Thank You. But there are ways you can say Thank You today and all year long that will let your employees know you feel they are a value to your business and part of a team.

Here are 15 ways, some very low cost to give appreciation to your staff members.

1. Have a group pot luck lunch. You supply the main meal item, supplies and drinks, and have everyone bring in a side or dessert. Put out the closed for one hour sign and enjoy each others company.

2. Hand out Gift Cards to local fast food places, if taking time off all together is not possible.

3. Give a gas card to everyone for their own personal vehicle that they drive in to work each day.

4. Give a personal Thank you card to each employee with a small cash token of Thanks, for instance, $5-$10 for every year they have been with you,

5. Hand out snack bags to everyone with things like candy, crackers, peanuts, with little notes of thanks or encouragement. Cute things like "Your a Life Saver" with a bag of lifesavers. "Your flippin awesome" with Flips chocolate covered pretzels,  "Thanks a million for being such a great employee" with a Million candy bar, etc.

6. Have a meeting and hand out cute or funny appreciation cards or plaques; Best coffee maker, Always on time, Tells the best jokes, Best Upseller, Customer Favorite, Fastest Washer, etc.

7. Start an employee of the month program. Rotate one person a month to give a few perks too; allow to come in or leave 15-30 minutes extra for one day, have a close in labeled parking spot for the month, get to pick the place to have lunch catered in (can be from a pre-approved list). Or have it based on merit only

8. Have a once a month birthday cake brought in to celebrate everyone with a birthday that month, or even on each employees birthday if you have a small crew.

9. Bring in Breakfast today or could be once a month for a scheduled meeting like a safety meeting or when staff is coming in early for a project.

10. Order in Pizza or Subs for inventory day or when employees have to work through lunch or to stay late after work for dinner.

11. Send employees to learning events, to a trade show, to a conference or seminar to learn or improve skills. Have a motivational speaker come in or hold a First Aid and CPR event for them to become certified.

12. Hand out company logo items; insulated lunch bag, hats, shirts, mugs, jackets, umbrella, make it even more special by putting their names on the item.

13. Individual certificates indicating numbers of years with the company, unframed or already in a frame, or number of years worked lapel pins.

14, Tickets to a sporting or entertainment event they would like, plain movie pass tickets or to local attractions like an amusement park, a zoo or aquarium.

15. Special items for their desk or truck; a new chair or vehicle seat pad, mouse pad, pen holder, desk name plate, sunglasses holder, cup holder, clip board, etc.

Even if you did not already make plans to do something today for your employees just speaking to each one and telling them how greatful you are and thanking them can make their day.

 

 

 

Tags: thank yous, employee appreciation

February is National Time Management Month.

Posted by Linda Chambers on Thu, Feb 01, 2018 @ 10:00 AM

Time is something we could all use more of, but the best way to have more time is to find the places where we waste it.

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Any small business owner can make more time by being a little more organized and with some thoughtful scheduling.

1. Set aside time to make phone calls. I am not talking about returning a time sensitive new customer that left a message calling to set up an appointment, I mean calls pertaining to running your business, a call to your accountant, or personal calls like to schedule a doctors apt. Having a set time where you can be in a quite place, and have all the numbers already at hand will benefit you.

2. Read and answer e-mails only at set times during the day. Having to stop and look at messages every time your cell phone dings can be very disruptive to your work flow. On your PC, tablet and phone set up folders and make rules for certain emails so they will not all show up at the top of your message list. Having them go to specific folders can allow you to see at a glance what you may need to address right away and which can wait until your set aside time. If poissible have your phone use different tones to help know which messages you can let go by until later. Also having and using different e-mail address for different reasons can be beneficial. One email only for new customer estimates, one e-mail for personal business and friends, etc.

3. Make a list of critical issues or tasks you must handle the next day the night before. Then tackle the most critical or largest task first when you are the most refreshed and mentally sharp. Plus you get a sense of accomplishment when you can check these off your list. Check-list.jpg Leave repetitive or mindless chores to do later, like checking to the mail box, restocking the truck.

4. Talking about restocking the truck, that should be one of the last things you do each day. This way you are not wasting valuable time in the morning when you should be already on the way to your first appointment. Making and using a check list is also a time saver so you do not have to try and remember each thing when you are the most tired and forgetful. Keeping a list of what you used throughout the day is also a time saver.

5. Try to make and take your own lunch and snacks instead of trying to stop at some place during the day. Trying to catch lunch when hundreds of others are doing the same can waste 15-30 minutes at a time, it is not a restful break and most times not as healthy. Also try to eat at off times from others. I know a contractor that gets up a 5:00 am each day so he eats his lunch between 10 and 10:30 and eats another larger snack between 1:30-2. Also do not skip breakfast. That should almost be your largest calorie meal of the day. To get your body fueled up for working.

For this first week in February grab a little notebook and keep a list of all your time and what you spent it doing. This will help you be able to make a plan to better manage your time. Once you have the plan keep up with the list to see if you are sticking to your plan or what adjustments you will need to make. Do this each week and by the end of the month you should have a solid plan in place. Good luck.

Tags: time management,

What can you do to fight the flu at work?

Posted by Linda Chambers on Tue, Jan 30, 2018 @ 10:32 AM

As consumer service providers cleaning contractors need to take extra steps in this high flu and cold season to protect themselves, their staff and their customers.

First if you or your staff are sick, I know it can be a big burden to your labor force but have them stay at home. Working, stressing their immune system, and spreading germs benefits no one.

Next have staff wash their hands even more than usual and if they can not get to a sink with warm soap and water put hand sanitizer or personal sanitizing wipes in each truck or rig. Have staff wipe off their cell phones at least once a day and especially if anyone else uses that phone. There are wipes safe to use on electronics. And even automatic cell phone sanitize machines you can buy. Some do both sanitize and charge!

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Next you have no idea what germs are running around at your customers either. If you have to go inside their home or business like carpet cleaners and kitchen hood cleaners, use hand sanitizer before and after and wipe down as many surfaces that you will have to touch as possible.

If you are an auto detailer and are cleaning a vehicle use disinfectant/sanitizing wipes after the normal cleaner to kill any lingering germs. Think of all the germs that live on a dash after a driver has sneezed while driving! man-driving-car-sneezing.jpg

Pay extra close attention to the steering wheel, dash, knobs and control buttons. Be sure the wipes you use will not harm the finishes you are cleaning like these  from this company, www.wipes.com.

Even if you only work outside of a customers home wipe down your own environment, like the inside of your truck once a day. Clean your hands after visits to convenience stores, restaurants or any public place and use a wipe to pick up and hold a gas handle while pumping gas.

If you have an office or work out of your home clean off phones, desk tops, key boards, anything you have touched or breathed on or into.  It may take a number of days or up to a week before you start to show symptoms and that is when the most damage is done before you know you are sick.

This is a good time to take extra vitamins, like C and B. Products like Airborne, one that I live by during flu season. If you start to feel run down, get extra sleep, eat foods with immune boosting properties; spinach, broccoli, sweet potato, ginger, garlic, yogurt and even foods like your mother's favorite chicken soup!

Also be sure to drink plenty of water to help flush out your body or green tea. Daily light exercise (not to exhaustion) also gives a boost to your bodies natural defenses.

This may sound like overkill but the flu does kill too. Hope all of you stay well this cold and flu season.

Tags: Health

How to reach your goals.

Posted by Linda Chambers on Mon, Jan 22, 2018 @ 10:00 AM

Many people start of a new year with resolutions. Things they want to accomplish either just for themselves or for their business, some big some small. But we all know that a majority of these promises by this time into the year are already starting to slip. Here are ways to be able to set a goal and stick to it through out the year.

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First you have decided to do something. Work out at the gym, eat better, get more sleep, cold call three new potential commercial customers a week, start or upgrade your referral program, etc. It does not matter what it is just that you pick a goal with a set desired end result.

Next you need to commit to it with a deadline. If you goal is to loose weight, set a certain number of pounds not too far into the future, say 10 lbs in 6 weeks. Or You want to have two new commercial contract customers by the end of next month. Setting a deadline to your goal even if not the entire amount of the goal helps put urgency to the goal and keeps you on track, so that you do not fall too far behind by the time the deadline is here.

Now write down your intentions or steps you plan to do to get your goal accomplished. Writing things down helps get your mind into the game. What steps will you need to do to get those two new commercial accounts. This will help you figure out if your goal is even reasonable.

1. How many do I need to contact?

2. Research and choose the best prospects.

3. Plan to go by, introduce yourself, leave materials.

4. Contact back to set up a time and day to do a demonstration.

5. Go and do the demo.

6. Get a commitment.

If you already know from past experience that it normally takes you five cold calls to set up a demonstration, and of those demos you normally sign one out of three the first time then that means you will need to make 30 cold calls to reach your goal. That is a lot of work for one months time. Do you have the time to commit to the goal of four weeks or should you extent it? Are there other ways to lower those numbers? Better research, using other resources like Linkedin?

Good cold calls take time to research. So you will have to set yourself a few hours each day to select companies you want to target. Just randomly stopping as you drive around town might work eventually but that could be a waste of a lot of expensive marketing materials, if you are doing more than just leaving a card. And may change your result numbers, taking more cold calls to get a demo, more demos to get a client that will be more time away to do jobs that are actually making money. 

Try to map out as many visits as possible in one area, at the times you are most likely to be able to see or at least briefly meet with the person that could set up a demonstration with you. If not just leave your marking materials and after talking with whom you do see, tell them when you will be calling the correct contact back. Be sure to get a card of whom will be the person to talk to, or their name, position, e-mail, number and when they are most likely to be there to take a call.

Once back in the office send a pre-written e-mail to the contact explaining who you are, what you would like to do for them and that you left materials there at their office for them to examine and tell them a set time when you will call to speak to them about setting up a demonstration. If you ask in the email for them to call you or ask for the meeting then most likely you will not get it. Give them some time to look over your information and call back when you said you would. Even if they can not take the call or are not there they will know you are serious and punctual.

Follow up with constancy is the last part of reaching your goal.

Once you do speak to the potential client even if they decline the demo. Keep them in your sales funnel and keep touching back every 3-4 months to see if conditions have changed.

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Having a nurturing program that continues follow ups and keeps potential new customers in your sales funnel is the key to reaching your goals. Steps 5-7 can be the hardest and the longest. Keep working and you will be rewarded.

 

Tags: goals, business plan, resolutions, sales funnel

Today is National "Get to know your Customer Day"

Posted by Linda Chambers on Fri, Jan 19, 2018 @ 10:55 AM

I bet you did not know there was a "Get to know your Customer Day". Well neither did I. It is actually observed annually on the third Thursday of each quarter (January, April, July, October) not just once a year. But this is a good time to mention something you should be trying to do all the time. Because the more we know our customer the better we can sell to them and service their needs. Plus touching base with your customers every quarter is a great way to keep on their mind and get referrals even if they do not buy services again from you at the time.

There are some things you can do to make your customer feel appreciated and wanting to spend more with you. Write a personal note of thanks: everyone likes to know you like them as a customer and if has been proven that a simple handwritten note or post card can do a lot. Be sure that you are just saying thanks, not trying to sell them, use pretty stationary not strictly business printing.

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Send those customers that spend above a certain amount a small swag gift or a gift card. It can be something as inexpensive as a $1.00 koozie or a $5 card to Starbucks (if you know they drink coffee, which I do not).

You can discount a customers sale for long term loyalty, for instance 10% off at their customer anniversary. Or give them a percentage back for each year they have been a customer on their anniversary.

Choose one customer a quarter to highlight as a case study on your website, Facebook page, in a news letter or other way. Focus on the job you did for them; how you turned a negative into a positive, how a problem was fixed, how you came to the rescue for a customer, did a job free for a non profit, worked with an organization on a cleaning project. These personalized write ups can bring attention to certain aspects of your business not everyone may know. Can bring great SEO to your business and gain you new customers.

Make sure you have an use a customer referral program. Satisfied customers are your best selling asset and Never forget, you do not have a business without your customers.

Tags: referral program, customer satisfaction, thank yous

Safety Year in Review 2017 and forward into 2018

Posted by Linda Chambers on Mon, Jan 08, 2018 @ 11:00 AM

There were some safety issues of 2017 that you may not have heard about or that you should be aware of moving into 2018.

As everyone knows 2017 was a year full of Natural Disasters: Hurricanes; Harvey, Irma and Maria, wildfires in CA and the West and man made ones; mass shootings, vehicles used as weapons on civilians and the opioid health emergency. Of course we can not foresee many of these but some we can prepare for and prevent.

 

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Ca wildfires

 

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With the opioid crisis the DOT has just passed a rule adding four opioids to mandatory drug testing starting Jan 1, 2018 for vehicle operators but has removed the requirement for blind specimen testing by blood or urine and added oral fluid testing and/or hair testing as approved methods. As long as your employees that drive your DOT permitted trucks have their current CDL license and Hazmat training, if hauling hazmat chemicals, they are not required to take a drug test since your vehicles are not for hire. But be aware that since your business must be listed publicly as holding a DOT permit you may get third party scammers calling trying to make you believe that with this new rule your employees must immediately get drug tested for opioids in order to continue operating your company vehicles. They may tell you that you need to pay to go to a testing facility right way which of course they can get you an apointment and take payment over the phone. The DOT just published a warning on their website about this and that "the U.S. Government does not endorse private businesses or vendors, and the use of a service provider is NOT required by FMCSA." Federal Motor Carrier Safety Administration. So know you are not included in this new rule and do not be tricked.

Next we know you should have fire extinguishers on your rigs and in your facilities where you use and store chemicals and many of you use inexpensive box store brand extinguishers. So you need to know about the huge recall applying to 40 million Kidde brand 134 models, manufactured between January 1, 1973 and August 15, 2017. This covers both plastic handle and push-button Pindicator fire extinguishers. You should stop relying on these if you have them and replace them with another brand or Kidde Model. Having and trying to use one of these that may fail when needed can open you up to lawsuits or refusals by your insurance company to pay on a fire insurance claim.

In 2017 INSI/ISEA came up with a new standard for dropped objects prevention solutions. This standard covers anchor points, attachment points, tool tethers and anti-drop storage, such as self closing bags for above ground workers. So if your company has employees working on roofs or above ground as with window washing you need to update your self to the new standards. This is to reduce the number of "struck by" incidents that has been on the increase, up 8.6% in 2015, attributing to 247 deaths that year.

Cantsleep

Sleep deprivation was also a focus in 2017. The National Safety Council reported that almost half of working Americans do not get enough sleep to safely perform assigned duties on the job. Sleep impairment can be as bad as with using drugs or alcohol. Stating employers need to put more emphasis on their employees getting a good nights sleep and not allowing workers to perform dangerous tasks just like they would if they were coming to work intoxicated. In a survey 43% of Americans admitted they do not get enough sleep and it effected them thinking clearly, making correct decisions and were less productive while at work. Consider using the topic of Sleep deprivation in your next safety meeting. I suggest first handing out a survey asking about your employees work habits before mentioning what the meeting will cover to get the best and most honest answers.

In another 2017 report the CDC found one in four US adults have hearing loss from work related issues. That while American think they have good or excellent hearing they in fact have permanent hearing damage. And 20% of people that stated they had no work related noise exposure still had hearing damage caused by things at home like using a leaf blower without protection, listening to music with ear buds set too loud or just by attending concerts. Be sure all your employees have and know when to use hearing protection when operating or even just working around equipment on the job.

AED in box

For 2018 the AHA, American Heart Association is going to launch a campaign calling for more training by workers to be able to respond to workplace cardiac emergencies. Also for increased public access to AED's, automatic external deliberators. In a 2017 survey they found that most American workers are not prepared to handle or assist in heart emergencies due to lack of training in CPR and basic first aid. I challenge each of you to have a CPR class given at your work place or take it upon your self as an individual to go take a class. The small amount it costs in time and money is worth the life of a co-worker, friend or loved one. I myself have been CPR certified since I was a teen and AED certified for over 20 years, when AED's first where put out publicly. I have so far assisted in saving three lives. Or at least they were alive when they were taking away by ambulance. There is only a 5 minute survival window for a victim of sudden cardiac arrest with the survival depending upon early CPR and having access to an AED within that 5 minute timeframe. Sudden Cardiac Arrest is a sudden cessation of cardiac mechanical activity that causes the victim to stop breathing and have no pulse. Annually, almost 400,000 people experience out of hospital cardiac arrest and 9 out of 10 of these victims die. When bystanders intervene by giving CPR and using AED's before EMS arrives, 38% survive. If we can increase the rate of survival from even 7% to 20%, 50,000 lives could be saved each year.

Here is to everyone having a safe 2018.

Tags: safety

Task Cards, what are they, how can you use them?

Posted by Linda Chambers on Tue, Jan 02, 2018 @ 12:00 PM

Growing up I am sure all of you knew what flash cards were. And I am sure your teachers or even parents used them with you. These days classrooms call these same type cards and others "Task Cards" and they have evolved to cover more than just spelling and math problems.

Task Cards are now being used to help kids with social problem solving. These same ideas of using Task Cards are now moving into the adult work place as well. So when and where could Task Cards ever help your business?

Task Cards can be made and used for team building, for OSHA and office training, to reinforce or teach a task to an employee, to allow an employee to confidentially bring up an issue to be discussed, to set or correct the moral climate in the work place and many others.

Here are some examples of Task Cards;

SampleTaskCards

You can make your Task Cards to fit your business and employees specific needs. You can also choose when to use them; to start off your daily work meeting, only for training classes, or just when a situation comes up you want to address non confrontationally. I feel the more you use Task Cards the easier and more open your employees will be when answering the questions or discussing the situation with the group that the card brings up. You could start with only using them for training, for how to use a product, how to handle a job situations only and later move on to the more difficult to discuss moral situation question cards.

You might ask why do the moral cards at all? It is strange to me how those that work in a group can all know what sports teams each of them pull for but not know who they feel they can trust or who in the group will support them. Members of a work group need to feel they are thought to be competent, valued, and trusted by the ones they work with in order to get the work done quickly and well. Discontentment between employees can quickly slow down and bring down the performance level of the group as a whole. I am sure you have noticed when a team has worked for a while together and has a certain repore then a new person is added or someone is replaced it will take a while for that group to be up to the same performance level they had as the former team. Of course it may prove that the new group works even better than the original but it will always take a little time to get there. Using a pre set pack of Task Cards with the new formed group before they go out together can allow the old members to learn what the new person knows or can bring to the team or can clue them in to what they will have to teach or show the new member to get work up to the business standard of the company. I hope some of you will consider and try to use Task Cards with your employees this year. And if you do, let us know how it worked out.

 

 

 

Tags: training, Employees, Task Cards

New Year, New Location Coming.

Posted by Linda Chambers on Fri, Dec 29, 2017 @ 09:00 AM

2018 will be a great new beginning for GCE. After years of searching we have found a new, bigger location to move our office to in Norcross, GA. Do not fear we are not moving far. In fact not even a mile up the road. We will be moving from our present location at 1185 Beaver Ruin Road up to 1580 Beaver Ruin Road, toward I-85, closer to Steve Reynolds Blvd. This new location has better access. We are at the front of a business park that has a dedicated traffic light, so coming in and out will be easier.

OldtoNewLocation

This new location, is almost three times the size we have now and we will be able to have a much larger showroom that will allow us to carry and stock more equipment, new product lines, and create a better shopping experience for our customers.

We will have a large shop area to continue our service, repair and fabrication jobs. We are planning to have a large outside holding area to store our and possibly contractor customer's equipment, for those that need storage space. This added space will allow us to carry additional rental trailer rigs as well as having the opportunity to have new rigs available for immediate sale, instead of just building to order as we do now.

We will have a new area for those buying bleach to pull up to at the back of the building once you have come inside the front to purchase it. As with any change it will take a little adjustment and small learning curve to get use to the new set up for us and our customers.

With this new space we will have a conference room and space to set up and hold more onsite learning opportunities for customers. We are already working and planning to have up to one meeting a month next year, once we are open, held at our store for local and other contractors.

Our first big event will be an Open House for the new facility, so stay tuned for that announcement after we open, hopefully by the end of Feb or in early March. I will post pictures of the new location as soon as possible. We will have some cosmetic work to do before we can move and open. We wish all of you a Happy New Year.

Tags: New Location, New Year

National Business Plan Month is here again

Posted by Linda Chambers on Mon, Dec 18, 2017 @ 12:21 PM

It is that time of year again, the last month of the last quarter and time to start thinking ahead to the new year. And as it so happens December is also National Business Plan Month. Here is a refresher on this for 2018

Every small business should have a Business Plan. Especially if you have already been in business for a while, and here is why. There may come a time as your business grows that a banker, CPA or investor will ask to see your business plan and boy will you look foolish when you have to say you do not have one or that you have no idea what that is.businessplan.jpg

All a Business Plan is, is a plan to help manage your business during its life, plain and simple. It  is just a road map of where you are to where you want to end up. It will include things like your mission statement, the who, what, where and how of your business. What type of work you will perform, in what locations, who is your prospective customer, what prices are you expecting to charge or how you will calculate your pricing, what equipment you will buy, at what cost, will you spread this cost over a set number of years, will you do all the work yourself or hire employees, how will you deal with these employees, and what your expected profit will be in a set period of time from the start of your business.

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If you do not have one already the governments Small Business Administration is a good place to start to get a template of what should be included in a plan.http://www.sba.gov/category/navigation-structure/starting-managing-business/starting-business/writing-business-plan. And if you are really new to business and just jumped right into it you might even want to back track and take a look at the steps of starting a business they offer as well, http://www.sba.gov/thinking-about-starting. You may find you have missed a few things you should still think about doing.

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This plan is not written in stone and every so often, like once a year, is a good time. You need to take it out, look it over and make adjustments to it. For instance when just starting out you may have worked alone and mainly did house washing, but over time you added employees, these grew into multiple crews and you found you enjoyed cleaning and staining decks, while doing house washing, more than washing homes and your business shifted to mainly deck work. With this change your business plan should also be changed and rewritten. In fact many business plans are made to cover a finite amount of time after which a new plan is expected to be made to cover a next set amount of time. There are other places and groups available to help you with this, like SCORE http://www.score.org/resources/business-plans-financial-statements-template-gallery, Bplans.com or even Microsoft Office. Even here in your own industry there are groups that have done the work for you or will help you, such ashttp://www.powerwash.com/articles/pressure-washing-business-plan-power-wash-contractor.html. Also free examples to watch and learn from on youtube.com, just search "how to write a business plan".

Just as many of you experience, Soap Warehouse Brand went though a major change of ownership and direction when it was bought by GCE Jan 2016 and I myself worked to add Soap Warehouse into the GCE business plan for a projected 5 year period. And now GCE after years of looking has found a new larger location, right up the road to move to. So we updated our business plan to give to our bankers with the purchase of the new location. This plan had to include the changes that this move will provide us and how it should improve our business overall. Here is to the New Year and we hope you will also have a profitable one.

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Tags: business plan

Creating a Customer Packet

Posted by Linda Chambers on Wed, Aug 02, 2017 @ 09:12 AM

You can create a number of different customer document packets for customers; Intro packets, Commerical job packets, but the one I feel is a must for the residential contractor is the "Thank you for scheduling" packet.

So why make and send a "Thank you for scheduling" packet?Sounds strange but sending your first time or even a repeat customer a small email packet of information just after scheduling but prior to the cleaning is a great customer service that will put you heads above the competition and here is why:


1. They get all the information they need from you up front without having to ask for it, or heaven forbid, forget to ask.

2. You create set boundaries and expectations from the start. The information to give them can educate the customer, allow you to work well together and they can know exactly what to expect.

3. It gives a fantastic first impression that you are a true professional. It can make them feel like VIP's and valued by you.

4. It gives them something to talk about even before you have done any service for them. You don't think they will mention this to family and friends and talk about what you are going to do for them. This positive word of mouth exposure is really valuable.

So what should be in your packet?

• A copy of your estimate and or agreement for service spelling out what you will cover and what it will cost. You can also, if you want, list add on services and prices that they might want to add. (Even if you have already offered them before during the estimate) • A list of what to do before you arrive (ex: Close windows, move furniture, remove potted plants) and if you have a fee, the extra cost for your crew having to do it instead, or if you might cancel part or scale back service because they did not comply.
• A guide listing the service they've chosen and what steps they may see you doing while working. (ex: Where you will park, how many workers should be there, where you will run hoses, pre-wetting plants and bedding areas, covering plants, or what ever your normal routine is) Helps prevent them from stopping you mid action asking, Why are you doing that?
• Common Q&A's customers have asked. Helps speed things up, and again so they are not stopping you from working to ask these when you get on site.
• Business information including office hours, phone numbers, and listing your cancellation policy one more time.
• Links to your website, and social media accounts.
• Link to your survey, to be completed once the work is done. (Make sure you have a nice automatic thank you email set up to send when they do.)
• Details of what your referral program is and how to participate. 

Setting up these packets to send out and using them can save you time, increase sales and make you even more desirable to talk about once you have given them a great cleaning.

Tags: Business, customer service, information packet

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